Important questions

Frequently Questions

List of frequently asked Questions are listed below.

What industries do you serve?

We serve clients across various industries, including but not limited to healthcare, finance, retail, manufacturing, and government sectors.

How do you ensure the confidentiality of our data?

At Cybersentry, we adhere to strict confidentiality protocols and industry best practices to safeguard your sensitive information. Our team undergoes regular training to stay abreast of the latest security threats and trends, and we employ encryption, access controls, and other measures to protect your data at every stage.

Do you offer ongoing support and monitoring services?

Yes, we offer comprehensive support and monitoring services to ensure the continued effectiveness of our solutions. Our team provides proactive monitoring, threat detection, and incident response services to help you stay ahead of emerging threats and minimize downtime.

Can you customize your services to meet our specific needs?

Absolutely! We understand that every organization is unique, which is why we offer tailored solutions to address your specific requirements and objectives. Whether you need a one-time assessment or ongoing support, we'll work closely with you to develop a solution that fits your budget and timeline.

What firewalls do you support?

CyberSentry support all major tier 1 and tier 2 firewalls, including Cisco ASA, Cisco PIX, Cisco FirePOWER, FortiGate, WatchGuard, SonicWall, Check Point, Palo Alto, Juniper SRX, Juniper NetScreen, Huawei, pfSense, Sophos XG, Sophos UTM, Stormshield, Vyatta, Hillstone, iptables, Forcepoint, NetFilter, 3Com.

Do you manage the patching of our software?

CyberSentry monitors all Vendors represented on Aprio’s approved platforms list for release activities related to device software patches and updates.

If we want to change to new firewalls or change vendors is that covered?

CyberSentry can support the transition to new firewalls or a change of vendors, but this would be covered under a time and material engagement focused on the planning, design, and build out of changes.

Who will be accessing our systems?

Firewall management services are support by resources from CyberSentry SOC and engineering support teams. Access will be managed on an individual basis with no shared accounts.